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Privacy Policy

This privacy policy sets out how Enchanted Wireworks uses and protects any personal information that you provide us. Enchanted Wireworks is committed to ensuring that your privacy is protected. We aim at all times to comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This policy applies to all of our dealings with you including when you interact with our website (www.enchantedwireworks.com). Our site is hosted by Wix.com (https://www.wix.com) whose servers are located in Europe, the US and rest of World.


Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by Enchanted Wireworks adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


This privacy policy is effective from 01/10/2020 and is regularly reviewed and updated.


If you are not satisfied with any action taken by us or response given, you have the right to complain to the Information Commissioner at: www.ico.gov.uk, or help line telephone number: 0303 1231113. 


Should we ask you to provide Personal Data (as defined below), you can be assured that it will only be used in accordance with this privacy policy.



In this policy the following terms shall have the following meanings:

Cookie: a small file placed on your computer or device by our website when you visit certain parts of it or use certain features.

Cookie Law: means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Data Subject: a natural identifiable person. 

Personal Data: has the meaning set out in the Data Protection Legislation, being as at the data of this policy, any data which identifies a natural person (by way of example, name, address, phone number and so on). 


What this policy covers

  • What personally identifiable information of yours is collected:

- on our website, when you interact with it;

- when you download from our website;

- when you interact with our website advertising and applications on third party websites and services.

  • What organisation is collecting the information;

  • How the information is used;

  • With whom the information may be shared;

  • What choices are available to you regarding collection, use and distribution of the information;

  • What kind of security procedures are in place to protect the loss, misuse or alteration of information under our control;

  • How you can correct any inaccuracies in the information; and

  • How you can request the Personal Data we process and store to be removed.


What we collect

We may collect the following information:

  • Full name

  • Contact information and personal details – home address, email, contact telephone numbers;

  • When you access our website, technical information including internet protocol (IP) address used to connect your computer to the internet, your log in information, browser type and version time zone setting, browser plug in types and versions, operating system and platform.


What we do with the information we gather

We will use the data collected about you in the following ways:

  • to provide services to you;

  • to deal with your enquiry if you complete our contact form;

  • to provide you with ongoing customer assistance and support;

  • To be able to contact you with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.


Where and how we store your personal data

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, organisational and security measures to safeguard and secure the information we collect:

  • As referred to above, our website is hosted by Wix.com. Contact data is stored on our website.

  • Our laptops are password protected

  • Documents are password protected


Records made by Enchanted Wireworks relating to personal information will be stored for five years. We may also be under an obligation to store your Personal Data for longer in accordance with our professional indemnity insurer’s requirements. 


How we communicate with site visitors

We may contact you to collect fees or monies owed, to resolve any dispute, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to comply with applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


Your rights

As a Data Subject under the Data Protection legislation referred to above, you have the following rights:

  • We will not share your information with third party marketing agencies without your consent, nor will we contact you for marketing purposes unless you give your consent.  If you consent to us contacting you for marketing purposes at any stage, you can change your mind at any time by exercising your right to ask us not to contact you by emailing us at: info@enchantedwireworks.com, or through the links provided at the bottom of promotional emails.

  • Our website may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.

  • You have the right to ask us to supply to you the information we hold, this is known as a data subject access request. For further details please contact us on: info@enchantedwireworks.com.

  • You have the right to ask us to rectify the data we hold if it contains inaccuracies or is incomplete. To discuss this please contact us on: info@enchantedwireworks.com.

  • You have the right to ask us to erase the Personal Data we hold if: (i) it is no longer necessary for us to hold the data; (ii) you wish to withdraw your consent to us holding the data; (iii) you object to us holding or processing the data; (iv) you believe that we have processed the data unlawfully; or (v) the data needs to be erased for us to comply with a particular legal obligation. To make a request please contact us on: info@enchantedwireworks.com.

Disclosure of your information

You agree that we have the right to share your Personal Data with:

  • In exceptional circumstances information about a client may be disclosed without consent if it is in the public interest to do so. This might be in circumstances where disclosing the information is necessary to prevent a serious crime or serious harm to other people.

  • To a prospective buyer or seller if we sell or buy any business, shares or assets.

  • If we are under a duty to disclose or share your Personal Data to comply with any legal obligation, or to enforce or apply our terms of business or terms of use, and other agreements; or to protect the rights, property, or safety of our business, our clients, or others.



All Cookies used by our business are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie on our website in accordance with the Wix.com Privacy Policy (https://www.wix.com/about/privacy).

  • Strictly Necessary Cookies - a Cookie falls into this category if it is essential to the operation of our website, supporting functions such as logging in.

  • Analytics and Flash Cookies - it is important for us to understand how you use our website.  For example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information and helps us to improve our website.

  • Functionality Cookies - enable us to provide additional functions to you.

  • Persistent Cookies - any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our website.

  • Session Cookies - any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit our website. To delete these cookies you will need to clear your browser history. 


Before Cookies are placed on your computer or device you will be shown a cookie compliance statement, requesting your consent to set those Cookies.  By giving your consent to the placing of Cookies you are enabling us to provide you with the best possible experiences and services to you.  You may wish to deny consent to the placing of the Cookies but please note it may not function as it was designed to do.


Suppliers and Other Service Providers

From time to time we use third party suppliers and service providers to facilitate our services. We may use social media (e.g. Facebook, Twitter and Instagram) subject to their terms of use. 



We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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